AI Call Assistant for Support & Information Services
Scale your support operations infinitely with AI that answers questions instantly, routes complex issues intelligently, and learns from every interaction.
Schedule Support DemoSupport & Information Service Challenges
High Call Volumes
Support teams can't scale fast enough to handle peak volumes, resulting in long wait times and abandoned calls.
Repetitive Questions
Agents spend majority of time answering the same basic questions instead of handling complex issues.
Inconsistent Information
Different agents provide different answers, leading to customer confusion and erosion of trust.
Limited Availability
Can't provide 24/7 support across multiple time zones without significant staffing costs.
How AI CallAssist Transforms Support Operations
Instant Answers from Knowledge Base
AI assistant accesses your complete knowledge base to provide accurate, instant responses to common questions. No more putting customers on hold to look up information.
- Natural language understanding of customer questions
- Real-time knowledge base search and retrieval
- Consistent, accurate information every time
- Easy knowledge base updates and maintenance
Intelligent Routing & Escalation
AI identifies when issues require human expertise and routes to the right specialist based on issue type, priority, and agent availability.
- Intent classification and complexity assessment
- Skill-based routing to specialized agents
- Priority queue management
- Full call context passed to human agents
Self-Learning Knowledge System
System learns from every interaction, identifies knowledge gaps, and surfaces questions that need new articles or better answers in your knowledge base.
- Track most common unanswered questions
- Identify trending support topics
- Suggest knowledge base improvements
- Continuous accuracy improvement
Support Service Use Cases
Customer Support
Product questions, troubleshooting, account issues, and general customer service inquiries.
Technical Support
IT help desk, software troubleshooting, password resets, and technical issue resolution.
Information Lines
Government services, utility companies, and organizations providing public information.
Directory Assistance
University directories, corporate phone trees, and organizational information routing.
Billing & Accounts
Payment questions, billing disputes, account balance inquiries, and payment processing.
Emergency Hotlines
Crisis lines, employee assistance programs, and urgent support with intelligent escalation.
Support-Specific Features
Multi-Language Support
Handle calls in 40+ languages with automatic detection and translation
24/7 Availability
Never close—provide round-the-clock support without night shift staffing
Unlimited Concurrency
Handle thousands of simultaneous calls without wait times
CRM Integration
Seamless integration with Salesforce, Zendesk, Intercom, and more
Analytics & Reporting
Detailed call analytics, sentiment tracking, and resolution metrics
Knowledge Base Sync
Auto-sync with existing documentation and support articles
Support Efficiency Metrics
Reduction in basic inquiry volume
Average wait time for customers
Increase in calls handled per day
Customer satisfaction rating
Scale Your Support Without Scaling Costs
See how support teams are handling 3x more calls with the same headcount
Schedule Demo